Lead Customer Service Engineer at GE Power & Water - Port Harcourt

GE is an advanced technology, services and capital company with the scale, resources and expertise to take on the world’s toughest challenges. Dedicated to innovation in the areas of energy, health, transportation and infrastructure, we’re committed to leadership, integrity, partnership and human progress.

GE businesses ranging from Aviation, Capital, Oil & Gas, Energy Management, Power and Water, Healthcare, Transportation and Home & Business Solutions have operations on the African continent. Major locations include Angola, Ghana, Kenya, Nigeria and South Africa. Over 1300 employees are working in the region, creating local partnerships and providing solutions & services that supports Africa’s infrastructure and sustainable growth. We are also dedicated to knowledge transfer, whether it is providing technical expertise to customers by hosting customer summits, to developing young local talent through unique programs such as the Early Career Development Program.

GE Power & Water is recruiting to fill the position of:

Job Title: Lead Customer Service Engineer
Job Number: 1971298

Location: Port Harcourt, Nigeria

Role Summary/Purpose:
The Lead Customer Service Engineer will work closely with the Service Manager to execute all activities typically delivered on site (at customer premises) whether scheduled or not, such as installation, maintenance, and diagnostic activity, including completing repairs and conducting customer training.

Essential Responsibilities:

• Review and Issue of Field Service Maintenance and Installation Reports
• Responsible for Controller Datasheet (CDS), Billing Edit Check Development and General Invoicing
• Ensure EHS Audits; JCE Development Process
• Handle Outage, Warranty and Installation Planning Process
• Manage Customer Technical Issue Resolution; Sourcing Process; Field Service and Power Generation Portal and Processes
• Take ownership of Nonconformance Reporting; Customer Issue Resolution (CIR) Process and Site Compensation Process
• Initiate Net Promoter Score (NPS) Survey Requests & FEPA Survey Request
• Responsible for Field Resource Management Process; Service Shop Resource Demand Placement & Service Manager Event Audit Process
• Monitor the completion and submission of Job Assignment Sheet
• Attend to LEAN Kaizen Application, Work Instruction Clarification/Revision Request
• Carry out any other duties as may be ssigned from time to time according to business needs.

Qualifications/Requirements:

• Bachelor’s degree in Mechanical, Industrial or Electrical Engineering
• Relevant field engineering experience (at least 4 years) is required.
• 6 + years in mechanical or industrial engineering
• Business acumen and ability to sell GE products to the customer
• Customer service mindset
• Strong organizational skills and project management skills
• Exceptional oral and written communication skills

Additional Eligibility Qualifications:
Desired Characteristics:

• Minimum of 6 years experience with installation and maintenance programs for Gas Turbine & Generator sets and all related offbase related auxilliary equipment.
• Good command of oral and written English skill.
• A depth of relevant experience in energy power industry
• Demonstrate consistently high levels of performance.
• Work efficiently without direct supervision.
• Willing to continuously work on construction site and travel worldwide.
• Environmental, Health and Safety mindset and compliance.

Application Closing Date
Not Stated

Method of Application
Interested candidates should
Click here to apply